Terms and Conditions



Terms and Conditions for Order related to Printing & Customized Printing Service

We believe in customer satisfaction, and we do everything possible to serve you best. There are certain errors for which we are not responsible for fixing and is beyond our control. They are listed below.

  1. File Submissions
    • Spelling, punctuation, or grammatical errors made by you.
    • Inferior quality or low-resolution of uploaded images.
    • Design errors or color selection errors introduced in the artwork file creation process submitted by you.
    • Errors in user-selected options such product type, size, finishing options, or quantity.
    • Incorrect dimensions, image orientation, or file submission in accordance with our specifications.
    • Color match guarantee without a hardcopy proof approval.
    • Delivery delays due to improperly prepared files.
  2. Shipping and Delivery
    • Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
    • Damage to the products arising after delivery to you.
    • We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.

Payment
All prices and amounts shown on this Site are in INDIAN RUPEES (INR). If a User submits a request on the Site to purchase printing products or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically paid by User with an approved payment method. Such amounts will be posted on this Site. Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees. Please note that no work will proceed on any print job in your order until full payment is received by Jain Group.

Payment Methods
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

  • Pay by Debit/Credit Card.
  • Cash Payment
  • Payment by Net Banking

Color Accuracy and Hardcopy Proofs
We will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 80% to 90% of the final proof you approved. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.

Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing by you. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Need Artwork" and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.

Shipping and Arrival Times
Shipping transit times vary, and we won’t take responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. we are not responsible for delays due to improperly prepared files.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a hardcopy proof, we already factor in additional time to reach your target date. Both printing and shipping times are based on business days only and do not include weekends or holidays.

Miscellaneous
All sales are final, unless otherwise noted. No refunds are given once Jain Group begins working on your order, which means Jain Group has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).
Please note that your printed product or images used for your printed product will not be used in any marketing collateral without your prior written consent